Submit Support Case
If you need to contact GlobalSign Support, one way is to open a support case in the Atlas portal.
- Log in to your Atlas portal.
- Click on the profile icon on the upper right corner, then click on the Support Hub dropdown and select Cases.
- In the next window, you will find the list of your previous and current cases. To submit a new case, click on Create a new case.
- In the Select a Support Category dropdown, choose the category that best matches your request. Then, enter the details of your query in the Description field. Note: Some categories may include a Reason for Support dropdown. If available, please select the appropriate reason from the list.
- When finished, click on Create this case.
- Your case has been submitted successfully! You will receive an acknowledgement email shortly, and the respective team will take care of your case accordingly.
View Support Case
- Log in to your Atlas portal.
- Click on the profile icon on the upper right corner, then click on the Support Hub dropdown and select Cases.
- In the next window, you will find the list of your previous and current cases, including the case number, date it was opened and its status.
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Select the case you want to view, then click on it to expand and see the summary. You will also find the full message history, where you can type a message directly to your support agent. Note: You will receive an email notification once a support agent leaves a comment on your support case. You need to login to Atlas to be able to reply.
Close Support Case
- Log in to your Atlas portal.
- Click on the profile icon on the upper right corner, then click on the Support Hub dropdown and select Cases.
- Select the case you want to view, then click on it to expand and see the summary.
- Click on Close Case under Case Summary to continue.
- You have successfully closed your case! Should you require further support, please create and submit a new ticket.