Submit a Support Case

If you need to contact GlobalSign Support, one way is to open a support case in the Atlas portal.

1. Log in to your Atlas portal.
2. There are two ways you can access the Atlas Support Hub:
   
   METHOD 1: On the Atlas Dashboard, click the Profile icon on the top right corner of the window. Go to the Support Hub tab and then click the Cases button.
   
   METHOD 2: C​​​​lick the ? (question-mark) icon on the lower right corner of the dashboard, then click the Support Hub button.
    
3. You will be redirected to the Support Hub dashboard, which displays the list of cases created under your account with different statuses, e.g., New, In Progress, and Closed. Click the Create a new case button to create a support case.
4. In the pop-up window, select the category for your support request and enter the details of your query in the Description field.
5. When finished, click Create this case.

Important Note

• You will receive an email notification once a support agent leaves a comment on your support case. You need to login to Atlas to be able to reply.
• As an Atlas Support Hub user, you have the ability to close the ticket you have raised.
• Should you require further support, please create a new ticket.