On this page

Manage Domains

Overview

Domain Management in the Atlas portal enables users to view and manage all domains associated with their Atlas identities, and is a critical piece of Certificate Lifecycle Management. Through the Atlas portal, you can request validation for new domains, delete existing domains, or renew domains before they expire.

Prerequisites

Before you can prove control of a domain, you must have a purchased product or service, accepted a quote↗, and at least one validated identity on your Atlas account for OV and EV orders. To request an identity, please refer to this page↗

Request a Domain

  1. Log in to your Atlas↗ portal.
  2. Click on Certificates dropdown.
  3. Select Domains from the list.
  4. Click on New Domain button. 

    atlas_domain2.png
  5. In the next window, select the Identity Profile for your new domain, then enter a fully qualified domain name (FQDN) in the box.

    atlas_domain3.png
  6. On the right-hand screen, click Save and Continue to proceed.

    atlas_domain4.png
  7. The domain is now ready for verification. You will have the option to verify it right away or complete the verification at a later time.

    atlas_domain5.png

 

WHAT'S NEXT: You will have the option to verify the domain immediately or complete the verification at a later time. To verify your domain, please refer to the instructions below.

Verify a Domain

Once you have submitted a domain verification request, a Domain Verification Code (DVC) will be generated for you to use to prove control of your domain. This code is good for 30 days and can be renewed when it expires.

  1. Click Verify this domain to continue, or Verify later to do so at a later time.
    1. If you choose to Verify later, when you are ready to proceed with the verification, follow these steps:
      1. Log in to your Atlas↗ portal.
      2. Click on Certificates, then click on Domains.
      3. Select the domain you want to verify, and then click on Verify Domain on the right-hand screen. Proceed to Step # 2. 
  2. A new window will display different domain validation methods: DNS TXT, HTTP, and EMAIL. Select the one you prefer to use and follow the instruction to validate your domain with that method.
  3. Once you have made the appropriate configurations, click on the verification button via your preferred method. It may take several minutes for Atlas to show the domain has been activated. NOTE: In this example, DNS TXT method is selected

    atlas_domain7.png
  4. You have successfully verified your domain. 

 

WHAT'S NEXT: After proving your domain control by verifying your domain, you can now proceed on requesting a certificate↗

Reset DVC

A Domain Verification Code (DVC) is generated when you first submit a domain for verification. The DVC is valid for 30 days and can be renewed or extended if domain verification is not completed before it expires.

  1. Log in to your Atlas↗ portal.
  2. Click on Certificates, then click on Domains.

    atlas_domain1.png
  3. Select the domain you want to verify, and then click on Reset DVC on the right-hand screen. 

    atlast_reset_dvc1.png
  4. A pop-up message will appear to confirm your action. Select Yes, reset it to continue resetting your DVC. Otherwise, select No, cancel to cancel.

    atlast_reset_dvc2.png
  5. You have now successfully reset your DVC expiration. 

Delete Domain

You can delete a domain at any time. Doing so will invalidate any verifications you have done on the domain, and you will not be able to issue certificates against the domain until it has been verified again.

  1. Log in to your Atlas↗ portal.
  2. Click on Certificates, then click on Domains.

    atlas_domain1.png
  3. Select the domain you want to verify, and then click on Delete Domain on the right-hand screen. 

    atlast_delete_domain1.png
  4. A pop-up message will appear to confirm your action. Select Yes, delete it to continue deleting the selected domain. Otherwise, select No, cancel to cancel.

    atlast_delete_domain2.png
  5. You have now successfully deleted the domain from the list of your domain.

Frequently Asked Questions

Expiration Date indicates when your domain will expire, or how long your domain will remain active. If no expiration date is listed for a domain, that means that it has not been verified. The Verify Before Date indicates by when a domain needs to be verified before the DVC expires (30 days after the domain is first submitted for verification).

TLS domains are typically valid for 13 months; when a domain expires, you cannot issue certificates for that domain and must revalidate it.

"DNS domain validation error: "status": "ERROR","description": "read tcp (ip-address)->(ip-address): i/o timeout","timestamp": 1697487367,"method": "DNS"}"?

If you encounter a timeout or SERVFAIL results when performing a DNS verification, it might be due to a geographic block or IP restriction. Please have your IT technician review your policies regarding the implementation of regional geographic or IP restrictions.

NOTE: SERVFAIL may also be a symptom of a DNSSEC validation chain error.