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Reset Password

If you are having troubles logging into your account, you can reset your password to regain access to your account. 

  1. Go to Atlas↗ and enter your email.

    NOTE: Make sure you have previously signed up an account↗ to continue.

    Reset_password_1.png

  2. On the login screen, click on Forgot Password. 

    Reset_password_2.png

  3. On the next screen, your email will be automatically populated. Click on Continue. Note: A confirmation link will be sent to your email.

    Reset_password_3.png

  4. Open your email and ​​​​​click on the link or copy and paste it into your browser to continue. 

  5. Create a new password and click on Continue.

    Reset_password_5.png

  6. Your password has been changed successfully!

    Reset_password_6.png

Login FAQs

Please try to refresh your browser and make sure you are using the correct URL https://atlas.globalsign.com, or you can try accessing the URL in incognito mode. If this does not work, please contact our support team↗ for assistance. 

Please contact our support team↗ for assistance. 

A registered user email address cannot be changed. To use a different email address, select an option that fits your use case:

Option 1: Add a new user

  1. The existing user will invite and assign the roles↗ of the new user account.
  2. The new user will follow the link to create a new user↗ account.
  3. Verify that the new user can successfully access and manage the account.

Example: 

John is the current Primary Contact and manages it using john@example.com. Jennifer is the new staff and will use jennifer@newemail.com. John will invite and assign roles, while Jennifer will have to create a new user account following John's invitation. 


Option 2: Change the primary contact

  1. The existing user will invite and assign the roles↗ of the new user account.
  2. The new user will follow the link to create a new user↗ account.
  3. Once invitation is confirmed, the existing user will change the Primary Contact↗ to the new user.
  4. Verify that the new user (new email) can successfully access and manage the account.
  5. Remove the old user↗ in the account (old email) using the new user account (new email) if it is no longer needed.

Example: 

John is the current Primary Contact and manages it using john@example.com (old email). Jennifer is the new staff and will take over John's position. She will use jennifer@newemail.com (new email) for the account moving forward. John will invite and assign roles, while Jennifer will have to create a new user account following John's invitation. John will change the primary user to Jennifer's email. John can then be removed by Jennifer if no longer needed in the account.

Please contact our support team↗ for assistance.