Frequently Asked Questions
Why is my identity being verified by GlobalSign?
Your identity profile includes information about who you are and where you are based. As a qualified CA, we verify this information following the CA/B Forum and other industry requirements. We also authenticate the origin of the order. The verified identity information will be shown on certificates, which increases the trustworthiness and reliability of your signature.
How many identity profiles can I request?
There is no limit to the number of identities under one account. You can request as many identities as you need.
How long do I need to wait for my identity to be vetted?
Unfortunately, we cannot guarantee how soon the validation of an identity profile will be completed. The verification speed also depends on the speed of a customer's response. We will make every effort to complete the validation process as quickly as possible.
Note that Domain Validation (DV) identities are automatically vetted as soon as they are requested.
How do I change the identity details in the account?
You can edit the details of your identity profile up until you submit it for verification. Once you have done this, an identity profile cannot be changed. If you need to make a change to an existing identity profile, we recommend you submit a brand new identity with the correct details.
What is the difference between "Queued for Vetting" and "Processed"?
Queued for Vetting means an identity profile is waiting for the Vetting Team to complete the verification process. Processed means the Vetting Team completed the initial validation, and the identity will be released soon.
My identity shows "Rejected," what does that mean?
Rejected means the Vetting Team could not complete the verification of your identity profile for some reason. Please reach out to the Vetting Team by replying to the email with the case reference associated with your vetting case.
How do I delete an existing identity?
An identity cannot be altered or deleted once it is created.