Chat with Support
- Log in to your Atlas↗ portal.
- From the homepage, click Chat with Support to open the chat box.
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The prompt provides the following options:
• Create a New Support Case – Submit a new support request and provide details about your issue for further assistance.
• Speak to an Agent – Connect with a Support representative for direct assistance.
Choose the option that best applies to your request.
- From the options, select Create a New Support Case.
- Choose the category that best matches your request.
NOTE: If your request does not appear in the listed categories, select Other.
- Provide as much details as you can (e.g. product name, order number, error codes).
NOTE: Do not add an attachment yet. This option will be asked in the next prompt.
- Select Yes if you want to upload an attachment. Otherwise, click No and proceed to the next step.
- If you selected Yes, click on the paper clip icon, then upload your attachment.
- If you selected Yes, click on the paper clip icon, then upload your attachment.
- Click on Create Case.
- Your case has been submitted successfully! You will receive an acknowledgement email shortly, and the Support team will take care of your case accordingly.
To view and manage your support cases, go to Support Hub↗.
You will be connected to the next available agent. If there is no agent available, the prompt will ask you to create a support case instead.